Introduction
RB Media and Entertainment Ltd T/A Passion (“Passion”, “we”, “our”, “us”) is the Data Controller of your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy (“Policy”) explains how we collect, use, store, and share your information when you engage with our services, visit our website, or interact with our content.
By using our services or website, you agree to the practices outlined in this Policy. We may update this Policy from time to time, and any updates will be posted on our website. Continued use of our services following such updates constitutes acceptance of the changes.
This Policy should be read alongside our Terms and Conditions and any relevant project-specific agreements.
What Information We Collect
We may collect and process the following types of personal data:
2.1 Information You Provide to Us
Your name, job title, company name
Contact information (email, phone, postal address)
Content provided during onboarding, project discussions or feedback
Marketing or communication preferences
2.2 Information We Collect Automatically
When you use our website, we may collect data through cookies, tracking pixels, log files, or similar technologies. This may include:
IP address
Browser type and device
Pages visited and time spent
Referring/exit pages
General location data
2.3 Information Provided by Our Clients
As part of our work with businesses (e.g., content creation, paid advertising), we may process data about third parties (e.g., clinic staff, patient testimonials, or customer engagement data). In such cases, we act on the instruction of the client and expect them to have obtained appropriate consent or lawful basis for sharing this data.
Use of Your Information
We process your data for the following purposes:
To provide and manage our services
To communicate with you about projects, invoices or updates
To deliver personalised content or respond to enquiries
To conduct research and improve our website and services
For legal and regulatory compliance
With your consent, to send marketing updates (which you may opt out of at any time)
Legal Basis for Processing
We only process your personal data where we have a legal basis to do so, including:
Performance of a contract (e.g., to deliver services you’ve commissioned)
Legal obligation (e.g., tax and accounting compliance)
Legitimate interests (e.g., to improve services or respond to enquiries)
Consent (e.g., marketing emails — which can be withdrawn at any time)
Marketing Communications
You may receive updates from us via email or other platforms if you’ve:
Provided consent; or
Engaged with our services and we believe it to be in your legitimate interest.
You can opt out of marketing at any time by clicking “unsubscribe” in our emails or contacting us at info@passion-productions.co.uk.
Sharing Your Data
We may share your data with:
Trusted third-party suppliers (e.g., cloud storage, analytics, payment processors)
Legal or regulatory bodies if required
Successors in title if Passion is acquired or restructured
We do not sell or rent your data.
Data Retention
We only retain your data for as long as necessary to fulfil the purposes outlined in this Policy or to meet legal and contractual obligations. Typically, this is up to 6 years for business and financial records.
Your Rights
Under the UK GDPR, you have the right to:
Access your personal data
Correct inaccuracies
Request deletion (where lawful)
Restrict or object to processing
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at info@passion-productions.co.uk.
Cookies and Tracking
Our website uses cookies to enhance your experience. Where required, we display a cookie banner allowing you to consent or reject non-essential cookies. You can also adjust your browser settings to manage cookies.
Data Security
We take appropriate technical and organisational measures to protect your data. However, data transmission over the internet is never 100% secure. Any transmission is at your own risk.
Children’s Data
Our services are not directed at individuals under 16. If you are under 16, please seek permission from a parent or guardian before submitting personal data. We do not knowingly collect or store children’s data.
Changes to this Policy
We may update this Privacy Policy at any time. Changes will be posted on our website with the effective date clearly stated. Continued use of our services after any update indicates your acceptance of the revised terms.
Effective Date: 2 July 2025
Contact: info@passion-productions.co.uk